RIDER POLICIES:
Rider Policies ensure things run smoothly from scheduling a trip, to your timely arrival at your destination and safe return home. Therefor, to ensure a pleasant experience for clients and drivers the following guidelines need to be followed:
1.
No Smoking or Tobacco Products
4.
No Disruptive Behavior (could result in loss of transportation privileges)
7.
Children under the age of four (4) or weigh under forty (40) pounds must be secured in a federally approved child safety seat provided by the parent/guardian
10.
Drivers are NOT permitted to enter a passenger’s residence
13.
Please remove all personal items when exiting vans
2.
No Food or Drinks
5.
Seat belts must be worn at ALL times by ALL passengers
8.
An adult must accompany children under the age of eighteen (18) except where contractually obligated
11.
Be courteous and respectful of other passengers and their personal property
3.
No Alcohol, Drugs or Weapons
6.
Booster seat must be used by those 4 to 8 years of age who are under 4’9” provided by parent/guardian
9.
Do not expect “excessive driver assistance”. A Personal Care Attendant (PCA) may ride for free when medically and physically necessary. This may be a family member, friend, neighbor, etc.
12.
Drivers do not make “non-scheduled” stops
PICK UPS:
Please be ready by your scheduled pick up time so as to avoid delays for your driver and other passengers. Dispatch advises that you could be picked up 15 minutes before or after your scheduled pick up time. Passengers should wait where they can see arrival of the transportation vehicle.
NOTE: FRS Transportation will NOT be responsible for any items left in our vehicles or for any lost, damaged or stolen articles.
COMPLAINTS:
Call the Director of Transportation at (937) 393-0585 Ext 103 or e-mail the Director of Transportation at: dlucas@familyrecoveryservices.org
PASSENGER ASSISTANCE:
FRS transportation provides:
Curb to curb Service
Door to Door Service is provided upon request and per certain contractual agreements as follow:
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Drivers will assist passengers upon boarding and unboarding vehicles
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Drivers will then watch to make sure clients are safely within the facility or home before leaving UNLESS client or a family member has informed Dispatch that further assistance is necessary and what type of assistance is required
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Wheelchair clients must have a safe, legal and easily accessible ramp for the drivers to be able to provide assistance
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Drivers will tie down wheelchairs, secure all assistance mobility devices and assist with seatbelts and car seats as needed
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Service Animals must be under owner’s control (Only service animals are allowed on vehicles)
ADVERSE WEATHER POLICY:
Any delays or cancellations due to adverse weather and road conditions will be given on the local radio stations: WVNU – 97.5 (Greenfield) or 105.5 (Washington Court House). Our company voice mail message will, also, be kept updated informing passengers of delays and cancellations due to adverse weather and road conditions.